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How to store our food

01. How do I store my raw food order?

Poppy’s Picnic raw food is frozen in an industrial grade freezer and will keep in a domestic freezer for up to nine months unopened. When you need it, defrost in a cool place and then store it in a fridge for up to three days.

As Poppy’s Picnic contains raw meats there are basics that you need to follow which are no more complicated than using any other raw meat or fish from the freezer:

  • Store your delivery in the freezer
  • Defrost in the fridge overnight or simply leave it to thaw in the same way you would safely defrost any meat you eat yourself
  • After feeding, wash the bowl and wipe down the kitchen surfaces, remembering to wash your hands
02. How do I defrost Poppy’s Picnic?

Remove it from the freezer and leave in a cool place overnight to defrost. We suggest putting it in the fridge to defrost overnight.  Once defrosted Poppy’s Picnic should be kept chilled in the fridge and will last for 3 days.

03. Health and hygiene – how should I handle Poppy’s Picnic?

As Poppy’s Picnic contains raw meats, you should always wash hands, bowls and kitchen surfaces after contact.

04. Can Poppy’s Picnic be re-frozen?

No. Poppy’s Picnic will arrive with you frozen.  It should then be put straight in the freezer. Take it out of the freezer to defrost 12 hours before required.  It will then keep for 3 days in the fridge.

05. How long can I keep Poppy’s Picnic in the freezer?

Poppy’s Picnic raw food is made and fast frozen in an industrial grade freezer and will keep in a freezer unopened for 12 months. When you need it, defrost in a cool place and then store it in a fridge for up to three days.

Remember never re-freeze defrosted food.

Ordering from Poppy's Picnic

01. How is my Poppy’s Picnic order delivered?

Your raw food order will arrive safely packaged within a polystyrene-lined box designed to protect the contents and maintain the product in a frozen state, delivered by our dedicated service.

Order before 10am (Monday to Thursday) and it will be with you the next day. Orders placed on a Friday, weekend or bank holiday will be dispatched on the next working day.

Our courier does charge extra for remote parts of Scotland, Borders, Highlands and the Isles – we are always looking to improve on this so do call 01380 716 599 if you have any questions.

02. What payment methods can I use to pay for my order?

We take VISA, MASTERCARD and AMERICAN EXPRESS. You can also pay with PayPal.

03. What’s your minimum order?

Orders less than 6kg can be picked up for free from Poppy Picnic HQ. If you would like your order sent by next day courier, our minimum order is 6kg (or 14 packs of food) . We do not make money on the packaging and shipping  costs – the costs listed here are not designed to make money as so many companies do.

less than 6kg = order more or pickup from Poppy’s Picnic HQ
6kg – 14.4kg = £7.50
over 14.4kg – 24kg = £10.00
over 24kg – 40kg = £14.00 and 30p for every kg over 40kg

04. What is your returns and cancellation policy?

We want you and your dog to be totally satisfied with our food so you can return or exchange your order if you notify us within 48 hours from the date of purchase by emailing woof@poppyspicnic.co.uk. Please use the original, undamaged packaging and should be returned to us using an appropriate courier to preserve its condition. The address for returns is: Poppy’s Picnic HQ, 24 High Street, Bromham, Wiltshire SN15 2EX

05. I’d like to come and pick up my order – what are your opening times?

If you live near to us in Bromham, Wiltshire come and pick up your order and save on the delivery charge!

Your order will be at HF Stiles 24 High Street, Bromham SN15 2EX. The shop is open:
Monday and Saturday 0900-1300
Tuesday, Wednesday, Thursday and Friday 0900-1300 and 1400-1700

We are closed for lunch 1300-1400 so don’t come then!

Our Ethics and Policies

01. What is your packaging made from?

All the cardboard and most of the plastic we use for our packaging is made from recycled material. The only exception is the thin plastic film that covers the packs. This is a real bugbear of ours as no alternative currently exists that can work with the heat-seal machine and also be frozen… but we have the same issue here as everyone producing food packs of this kind. As soon as an alternative is available, we will be switching!  And finally, all the plastic we use is BPA free because we don’t want any chemicals leaching into our meals.

 

02. Can I recycle your packaging?

You can recycle everything except the thin film of plastic that covers the packs and the polystyrene in the insulated boxes. And we are working on better, recyclable solutions for both of those!

03. Do you support UK farmers?

We don’t just support UK farmers, we go even more local than that. All our meat is sourced locally in Wiltshire and meals are prepared, packed and frozen at Poppy’s Picnic HQ in Bromham. The farmers and the butcher have been working together for years, in some cases for generations. We pride ourselves in sourcing locally.

04. What are your animal welfare standards?

As pet lovers the welfare of all animals is of the utmost importance to us. We only work with local Wiltshire farmers who adhere to the strictest standards of growing and killing meat. The farmers we work with all carry the Red Tractor standard mark, which indicates that all the food is traceable, safe to eat and has been produced responsibly.  Our meat supplies are not enhanced with hormones  (which have been banned in the EU since 1989) or other chemical nasties.

All our poultry is free range. However, the ongoing concerns surrounding avian flu have resulted in the current government requirement to keep all poultry indoors, which means no supplier in the UK can class their birds as free range. This is affecting everybody at the moment, including supermarkets.

05. What is your company’s carbon footprint?

Honestly, we don’t know exactly, but as most of our ingredients – including all the meat and vegetables – are grown locally in Wiltshire (and we all live locally too), we can sleep well at night knowing we are making the lowest impact food we can.

06. Do you support any charities?

We support many charities, clubs and adoption organisations.  If you know of one that would like our help, please either email woof@poppyspicnic.co.uk or ask them to get in touch.  Feeding Poppy’s Picnic makes a difference to the life of your dog and cat, and the lives of animals in the UK and beyond.

07. What is your DEFRA licence?

To make and sell Poppy’s Picnic we have gone through rigorous inspection by the Department of Rural, Food and Rural Affairs (DEFRA). Our licence is 45/068/8105/ABP/PTF.

To hold this licence we have to ensure consistent levels of hygiene, storage, training and compliance.  DEFRA carries out spot checks on our premises to ensure these standards continue to be met.

 

 

Our Food

01. What are your ingredients?

At Poppy’s Picnic we use only fresh, human-quality ingredients, sourced from vetted suppliers. Using 100% natural ingredients means our raw food may vary in colour and texture from batch to batch and our commitment to natural ingredients means we won’t even consider using artificial colours or preservatives just to make every batch consistent.

We add vegetables and fruit to provide important dietary fibre and energy boosting carbohydrates.  We add parsley to all our meals as it’s a great source of Vitamin C.

We add flaxseed oil as it provides a slow-release energy source which is easy for dogs to digest. It is also a good source of Omega-6 and one of the few vegetable sources that contains Omega-3.

We add ground bone as in order to be optimally healthy, your dog’s body requires nutrients (specifically calcium and phosphorus) provided by bones derived primarily from beef, lamb, chicken and turkey.

We use green tripe in our food as it is full of digestive enzymes and beneficial bacteria that help your dog digest its food. Not only is tripe loaded with digestive enzymes and probiotics, it has the perfect ratio of calcium to phosphorus – 1:1. Green tripe also contains the essential fatty acids, Linoleic and Linolenic, in their recommended proportions.Not only is tripe loaded with digestive enzymes and probiotics, it has the perfect ratio of calcium to phosphorus – 1:1. Green tripe also contains the essential fatty acids, Linoleic and Linolenic, in their recommended proportions.

 

What we do not use
We do not use pork in our food products as it’s more difficult for animals to digest. Nor do we add sugar, cheap bulking agents (cereals), dairy products or eggs. We also do not use wheat gluten which is associated with intolerances and allergies.

Our labelling is clear and simple, so you know exactly what you are feeding your best friend.

02. Where do the ingredients come from?

Our meat is sourced locally from farms in Wiltshire. As are most of the other ingredients we use, including all the vegetables. The only ingredients we have to buy in from further afield are the specialists ingredients such as wheatgrass, seaweed and coconut oil which we add to enure the nutritional balance of all our meals. Our policy is to produce as low-impact food as humanly possible while keeping the costs low for our customers and their dogs.

03. Where do you make the food?

Our food is made in the beautiful Wiltshire countryside by our traditional family butchers Martin and David. We don’t contract out any of our production – that way we keep total control of quality.

04. Do you use grains in Poppy’s Picnic?

No. Unprocessed grains have no place in the diet of an active working dog. Most canned and dry dog food contains up to four times as much grain and cereals compared to meat. This cereal is flavoured with boiled offal and carcass remains, coloured with dye and pumped up with gum to create ‘meaty chunks’.

05. Do you use preservatives, artificial flavours or colours?

No. All our ingredients are 100% natural and we are committed to keeping it as nature intended. Using natural ingredients will mean our products will vary in colour and texture from batch to batch – but we won’t ever use artificial colours or preservatives just to make every batch consistent. We also avoid genetically-modified (GM) ingredients as they are untested on humans and therefore untested on our best friend.

06. Do you use green or white tripe?

We use green tripe in our foods. You may have seen tripe at your butchers in a white and bleached form. This is not what you want to feed your dog:  it is devoid of any nutritional value.  Green tripe however is not processed and is full of digestive enzymes and beneficial bacteria that help your dog digest its food. Cooking destroys digestive enzymes, that’s why we not only use  green, but also raw.

Not only is tripe loaded with digestive enzymes and probiotics, it has the perfect ratio of calcium to phosphorus – 1:1. Green tripe also contains the essential fatty acids, Linoleic and Linolenic, in their recommended proportions.

All of the green tripe we use in our meals comes from lamb.

07. Do you use halal meat?

We do not use any halal meat in our foods

08. You claim your food includes ingredients that you and I could eat – what does that mean?

We make Poppy’s Picnic raw food with the same care and attention to detail as our own meals. We create nutritionally balanced food, sourced from wholesome ingredients (the same stuff you and I eat – with the exception of green tripe!), to provide your best friend with the goodness they deserve.

We are also required by law to follow strict guidelines for food supply and preparation. 

09. How much will it cost to feed a healthier raw diet?

Our food is great value for money… especially considering we are talking about premium, fully-traceable meat sourced locally within the UK.

Check out our calculator on our home page (poppyspicnic.co.uk) to work out how much it will cost to feed your puppy or adult working dog – you will be pleasantly surprised!

10. Do I need to feed a mixer biscuit with Poppy’s Picnic?

No.  Poppy’s Picnic Compete Range is a complete food and contains everything that your working dog needs. There is no need to add anything.

11. What is your food packed in?

If you have ever bought mince from a supermarket you’ll be familiar with our style of packaging. The containers are recyclable and the lid is heat sealed to stop any leakage

Each container measure 14x16x4.5cm

12. My food has arrived but it is not frozen – what do I do?

In very hot weather the layers of food can start to defrost  and are perfectly safe so long as the contents have not got above 4c the food can go into the freezer without any issue. Our courier boxes have been specially designed for 48 hour transport time, and each pack keeps the other pack cold – a bit like when we huddle together to keep warm!

13. Why is the food not bright red like mince in the supermarket?

Once meat becomes exposed to air, oxidation begins which naturally turns the outside red colour to shades of brown and is natural, and totally harmless.  In a supermarket they use CO2 (Carbon Monoxide) to artificially keep the meat uniformly bright red. We do not believe in this practice as Carbon Monoxide is fatal if inhaled in large amounts because the CO molecule attaches to hemoglobin in the blood and replaces oxygen in the bloodstream. Even minor exposure can cause fatigue, headaches and confusion which is why we do not want your dogs and cats to be exposed to this practice.

 

Raw Feeding

01. Why is raw food the best food for my dog?

Poppy’s Picnic raw food can help many common health issues. Most degenerative diseases in humans are the direct result of a bad diet of processed foods – dogs are no different.

Weight-obesity or under weight
because our products are high in good proteins and low in carbohydrate, unlike dry dog biscuits, this means overweight pets lose weight and underweight pets gain healthy muscle mass. We do not add anything artificial to our food, as a result you should find that your pet stops reacting to food or environmental allergies.  

Allergies
We do not add anything artificial to our food, as a result you should find that your pet stops reacting to food or environmental allergies.  Allergies can often cause behavioural problems, so no allergies should equal calmer pets too.

Lethargy
Poppy’s Picnic is full of essential nutrients, so you will find that your previously lethargic pet has a new found energy.  They’ll also find more enjoyment in eating their food, so they’ll be happier all round.

Bad breath and body odour
with the introduction of fresh food into your pets diet, their whole body chemistry will change, meaning an improvement in their breath and they should lose that ‘doggy’ smell.

Auto immune conditions (arthritis, painful joints etc)
It is felt by some professionals that most degenerative diseases our pets suffer from are a result of a lifetime of being fed processed foods. Our raw diet provides the fresh essential nutrients that will improve your pets immune system meaning arthritic conditions and painful joints should considerably lessen.

Dull coat
It makes sense that with so many natural vitamins and minerals in the food, that you will start to see big improvements in your pets coat. It will get shinier and silkier and their skin quality will improve, so less dandruff too.

02. Is raw better than dry and canned ‘foods’?

Commercial, highly processed dog food has only been with us since the 1950’s, and there has been a resultant explosion in the number of illnesses affecting dogs due to these high-carb, low animal protein foods full of fillers, sugars and ‘meat’ derivatives (a generic term for animal proteins which avoids having to specify where the meat comes from).

Mass produced dog foods may seem quick and convenient to feed but they come nowhere near to providing the nutritional content of a dog’s natural diet. Simply put dogs are not genetically engineered to consume the high carbohydrate contents in these foods (in some cases up to 74% of the product, with just 18% protein).

Owners are finding themselves making regular trips to their vets regarding one or another common problems (whether skin or coat, obesity, digestive or behavioural) that can usually be linked to a dog’s diet.

Feeding a Biologically Appropriate Raw Food (BARF) diet is the way forward when it comes to providing your dog with all the healthy vitamins, minerals and natural oils they need to keep them healthy.  It can also help them lose excess body fat and improve muscle tone.

Free from artificial colours, preservatives and flavourings, Poppy’s Picnic does not contain any cereals, grains or fillers – major causes of allergies.  Our food does contains enzymes (such as green tripe) that help ensure proper digestion and aid the absorption of nutrients to keep your dog in top condition.

Don’t forget all the benefits of feeding Poppy’s Picnic:

  1. Improved digestion
  2. Better weight management
  3. Healthier skin and coat
  4. Reduced allergy symptoms
  5. Better teeth and gums
  6. Calmer, happier dog
  7. Firmer, smaller and less odorous stools
  8. Less gas

Proper nutrition, the way nature intended, means healthier dogs. It’s simple, and obvious, when you think about it.

03. Is raw dog food safe?

All Poppy’s Picnic raw food products are designed to be, and are safe, served raw. While they need to be thoroughly defrosted – most of our products thaw within 2 hours at room temperature. The basics are:

  • Store your delivery in the freezer
  • Defrost in the fridge overnight or simply leave it to thaw in the same way you would safely defrost any meat you eat yourself
  • After feeding, wash the bowl and wipe down the kitchen surfaces, remembering to wash your hands

That’s it! No more complicated than using any other raw meat or fish from the freezer.

04. Is it safe to feed bones to dogs?

If they are raw, yes. Raw bones are high in moisture content, softer, flexible and very easily digested – while cooked bones are low in moisture and easily split or cause choking. Raw meaty bones should be an integral part of your pet’s raw diet because they contain natural nutrients such as Glucosamine and Chondroitin, the Omega essential fatty acids and calcium, phosphorus and bone building minerals such as magnesium, all in perfectly natural quantities.

Poppy’s Picnic raw food includes ground bone, so will provide some of these natural nutrients. Feeding raw bones will provide additional nutritional value, as well as provide some fun for your pet. They are also an amazing natural way to keep teeth clean and healthy.

05. Can I change to raw food immediately?

Most dogs can change with immediate effect. But you may wish to give your dog a more gradual transition if they have digestive issues: take a small percent of their usual meal out and replace this with Poppy’s Picnic.  Over 3 days gradually increase the amount of Poppy’s Picnic and decrease their old food until they are eating all raw.

06. How do I introduce my dog to Poppy’s Picnic raw food?

Changing your dog’s diet to raw food is easy. It just takes a couple of tweaks to your daily schedule to give your dog a naturally balanced diet that will help make them healthier and happier. Here’s some helpful advice to make the switch.As with all diets, the amount your dog needs depends on several factors including breed, age and activity levels. Adult dogs need  2% – 3% of their total body weight.  This might seem low if you are used to feeding them highly processed commercial foods, but remember a RAW food diet contributes to their health and wellbeing with hardly any waste.

You are the best person to determine how much food they need  needs according to these criteria and the advice we give here should always be judged against these. As a responsible owner you are already watching your dog’s weight and understand that if they are becoming a little heavy you need to feed them less, or if they are looking too lean a bit more.

There are a number of ways to make the switch to better nutrition and you need consider a couple of points before choosing the best way for your dog:

Complete Change
The simplest (and the one Poppy) was a complete change of diet, fed twice a day. Yesterday processed, today healthy. It can be as simple as that if your dog is healthy and doesn’t suffer from any digestive problems.

Slow Change
If your dog does have some digestive issues or is older and has been fed processed food all their lives, it maybe better to instigate a gradual change (over a couple of days) by mixing in Poppy’s Picnic with their old food, increasing the proportion over a few meals

07. How much should I feed my dog?

Check out our calculator on the home page for an instant calculation on amounts to feed and costings.

Adult
Using our general 2-3% rule, an adult dog working dog weighing 10kg should be severed 200-300g of our food a day.  We recommend starting at the lower amount.

It may look a lot less if you are moving from a kibble diet to raw.  Don’t worry. Your dog is getting the nutrition they need.  Remember, when you were feeding kibble and your dog went for a a big poo, that was undigested filler (such as wheat, corn starch, maize, rice etc) which you paid for! Active dogs will need a slightly larger serving than those who sleep in their basket most days and each dog’s requirements will vary according to their activity level, age and environment. Call or email if you have any questions.

Puppies
Just like children, a puppies requirements are different as they grow:
2 – 4 months 10-8% of their body weight
4 – 6 months 8-6% of their body weight
6 – 8 months 6-4% of their body weight
8 – 12 months 4 – 3% of their body weight
After 12 months they will have reached adult feeding which is 2-3% of their body weight. Call or email if you have any questions.

Always make sure they have fresh drinking water available.

08. How much should I feed my puppy?

Our food provides your puppy with all the healthy vitamins, minerals and natural oils they need to keep grow and keep healthy.

To feed your puppy follow our simple rule:
2 – 4 months 10-8% of their body weight
4 – 6 months 8-6% of their body weight
6 – 8 months 6-4% of their body weight
8 – 12 months 4 – 3% of their body weight

After 12 months they will have reached adult feeding which is 2-3% of their body weight

A RAW food diet contributes to their health and wellbeing with hardly any waste. As a responsible owner you are already watching your dog’s weight and understand that if they are becoming a little heavy you need to feed them less, or if they are looking too lean a bit more.

09. Should raw food be cooked?

No! Don’t cook our food as it kills all of the benefits and nutrients.

As well as being unnecessary, we couldn’t guarantee the nutritional value of our food products if they were cooked, which we can in their natural, uncooked state.  

Also, never, never, never cook bones – they can splinter and stick in your dog’s throat.

10. What if my dog won’t eat raw food?

The majority of active working dogs will love the raw diet, but in the exception circumstances that yours doesn’t, you could add a little something they really like such as tinned mackerel to bring out a fishy aroma, then gradually reduce as your dog becomes accustomed to their new food.

11. How will stools be affected by changing to a raw food diet?

Changing from an overly processed diet to raw food will bring some pleasant surprises.  Not only will their stools be more solid and compact (making them easier to pick up) the odour will be less noxious.   In the first two days of change your dog may experience some looseness but this will soon disappear as the diet takes affect.  And remember, the stool will be considerably less as there are no fillers in Poppy’s Picnic raw food. 

12. My dog drinks less water since changing to Poppy’s Picnic raw food – is this OK?

About 50% of an animal’s water requirement comes from their food intake – food cells are 70% moisture and this is absorbed easily. While a dry food holds very little moisture and an animal will needs to drink more water to maintain hydration, Poppy’s Picnic raw food is naturally moist so their intake of water may naturally decrease.

Also, to make them more tasty, many mass produced pet foods contain high levels of salt which increases thirst.  Poppy’s Picnic adds NO salt.

13. Can changing to Poppy’s Picnic raw food help calm my hyperactive dog?

Changing to a 100% natural diet, removing all additives, colours and preservatives, can dramatically reduce hyperactivity problems. Poppy’s Picnic raw food is completely natural and contains none of the additives that can create havoc with a pet’s delicate balance and well being.