Privacy & Cookies Policy
Poppy's Picnic [the trading name of Four Legs Are Better Than Two Ltd] is committed to protecting your privacy. Our Privacy Policy relates to our website, use of emails for marketing purposes and any other ways we collect information. It covers how we process any personal information you provide to us, as well as how we're committed to keeping it safe and managing it in line with the General Data Protection Regulation (GDPR).
What we collect
The type of information we will collect about you includes name and email address. We do not collect or store your credit/debit card details. If you use a credit card to purchase from us the credit card details are handled separately by our payment partner, such as Stripe. Additional details such as location, preferences and interests may also be collected.
What we do with the information we gather
Poppy's Picnic [Four Legs Are Better Than Two Ltd] collect and process information about you to:
- Contractually, process your order and contact you regarding your order should this be necessary, for example for queries or complaints. Without this we would be unable to deliver your order or contact you should there be any processing or delivery issues.
- Contact you occasionally regarding news, products and promotions by email where you are a customer, or have given permission.
Disclosure to third parties
Poppy's Picnic will not share your information with any third parties for marketing purposes, nor any other reasons unless we are required to do so by law. Where any third party processors have access to your data on our behalf (e.g. an email platform, such as ActiveCampaign), these comply with GDPR legislation.
Data is transferred to outside the EEA through our use of ActiveCampaign for direct marketing. This does not affect your rights as ActiveCampaign holds certification for both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield, meeting GDPR standards.
Data in Marketing
Poppy's Picnic [Four Legs Are Better Than Two Ltd] will use your data for marketing purposes where you are a customer or consent has been given. You can opt out of receiving these communications at any time by selecting the unsubscribe link within any of our email campaigns. You can also opt out by sending us an email to woof@poppyspicnic.com with your details and we will process this for you. We will keep your data for three years unless you have bought from us again, and will then ask if you still want to keep hearing from us.
Your Personal Information
Poppy's Picnic will endeavour to keep your information accurate and up-to-date. If your personal details change, you can inform us by sending an email to woof@poppyspicnic.co.uk. You may request a copy of the personal details we hold on you by emailing or writing to us. Other than where we have a legal obligation to retain it, you may also exercise your right to have your data deleted by emailing or writing to us at the woof@poppyspicnic.co.uk.
If you have any concerns about how we are processing your data, you can email us at woof@poppyspicnic.co.uk and we will respond to your complaint. If your concern is still not resolved, you have the right to report a complaint to the Information Commissioner’s Office.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
On occasion, our website may contain links to other websites we feel may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you view or provide whilst visiting such sites and such sites are not governed by this privacy statement.
Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The following are the cookies currently running on our website:
Google Analytics – this logs the time that you’re on our site and what you look at and we use it so we can make our site better, including adding more relevant content and making it easier to use. It’s there for you as much as we use it for ourselves.
YouTube.com – this is used to show YouTube videos and track where a video has been played. If this cookie can’t run, there’s no way to watch videos on our website.
Paypal – this is used to make your payment. Please refer to the Paypal site for more information on their cookie policy.
We ask your permission to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
