Privacy & Cookies Policy

Privacy and Cookies Policy

Poppy’s Picnic is the trading name of Four Legs Are Better Than Two Ltd.

We are committed to protecting your personal data and respecting your privacy. This policy explains what we collect, how we use it, and how we keep it safe, in line with the UK General Data Protection Regulation (UK GDPR).

1. What We Collect

When you interact with our website, subscribe to emails, or place an order, we may collect:
• Name
• Email address
• Delivery address
• Approximate location
• Preferences or interests
• Purchase history

We do not store credit or debit card details. Payments are securely processed by Stripe or PayPal.

2. How We Use Your Information

We use your personal data to:
• Process and deliver your orders
• Contact you if there is an issue
• Respond to queries or complaints
• Send marketing emails (if you are a customer or have opted in)

You can unsubscribe at any time using the link in our emails or by emailing paws@poppyspicnic.co.uk.

We keep your data for up to three years unless you place another order or request deletion.

In certain cases where personal data is erased, we may retain minimal information to ensure those requests are honoured and not accidentally overridden by new activity.

3. Your Rights

You have the right to:
• View your personal data
• Request corrections
• Ask us to delete your data
• Withdraw marketing consent
• Object to certain types of data use

To exercise your rights, email paws@poppyspicnic.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

4. Data Security

We use secure systems to protect your data, including encrypted transfers, secure storage, and limited access for authorised staff.

5. Third-Party Services

We do not sell or trade your data. We only share it with trusted partners when necessary to provide services, such as Stripe and Mailchimp. Some data may be processed outside the UK or EEA. We ensure appropriate safeguards are in place.

6. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how people use our site, improve performance, and remember your preferences.

Types of Cookies We Use

Strictly Necessary: Required for essential site functions like basket and checkout.

Performance: Help us understand how the site is used (e.g. Google Analytics).

Functionality: Remember your preferences and settings.

Targeting: Used for marketing and personalisation (e.g. Mailchimp).

Managing Cookies

When you visit our site, you’ll be asked to accept or decline cookies. You can also control cookies in your browser settings. Disabling cookies may affect how the site functions.

7. Links to Other Websites

Our site may include links to other websites. We are not responsible for the content or privacy practices of those sites. Please check their policies if you visit them.

8. Contact Us

If you have questions or requests about your data:

Email: paws@poppyspicnic.co.uk
Post: Poppy’s Picnic, Coach House, Sandridge Park, Melksham SN12 7QU