Terms & Conditions

Terms & Conditions

1. Website Terms of Use

1.1 About These Terms: These Terms of Use govern access to and use of the website poppyspicnic.co.uk (the "Website"). By using our Website, you confirm you accept and agree to comply with them. If you do not agree to these terms, please do not use the Website.

1.2 Who We Are: poppyspicnic.co.uk is operated by Four Legs are Better than Two Ltd (trading as Poppy's Picnic), a company registered in England and Wales (No. 09522208). Registered office: Sloperton Farm, Westbrook, Bromham, Chippenham, SN15 2ED.

1.3 Other Applicable Terms: The following additional terms also apply to your use of the Website: our Privacy Policy, which sets out how we collect, use and store your personal data; and our Cookie Policy, which sets out how cookies are used on the Website.

1.4 Changes to Terms: We may revise these terms of use at any time by updating this page. You should check this page regularly as any changes are binding on you.

1.5 Changes to Our Website: We may update or change our Website content at any time, but are under no obligation to update it. We do not guarantee the Website or any content will be error-free.

1.6 Accessing Our Website: The Website is made available free of charge; we do not guarantee uninterrupted availability; and you are responsible for ensuring access and that all users under your connection comply with these terms.

1.7 Viruses and Security: We do not guarantee the Website is secure or free from bugs or viruses. You must use your own virus protection and not misuse the Website by introducing harmful material or attempting unauthorised access. Any breach may be a criminal offence under the Computer Misuse Act 1990.

1.8 Intellectual Property: We own or license all content. You may print one copy or download extracts for personal use. You must not modify content or use it commercially without permission. Breach will result in immediate termination of your right to use the Website.

1.9 Linking to Our Website: You may link to our homepage in a legal and fair way without implying endorsement. You must not frame the Website or link from a site you do not own. We may withdraw linking permission without notice.

1.10 Third-Party Links: Links to other websites are for information only. We are not responsible for their content or losses that result from using them.

1.11 No Reliance on Information: Website content is for general information and not advice. You should seek professional advice before acting. Our feeding guides and calculators are indicative only and do not replace veterinary advice.

1.12 Limitation of Liability: Nothing in these terms limits our liability for death or personal injury due to our negligence, or fraud. To the fullest extent permitted by law, we exclude all warranties and liability for use or inability to use the Website, and use of or reliance on Website content. For business users, we are not liable for loss of profits, business, goodwill or indirect losses. For consumers, we are not liable for losses from business use of the Website.

1.13 Applicable Law: For consumers, these terms are governed by English law, subject to the non-exclusive jurisdiction of the courts of England and Wales; and for businesses, these terms are governed by English law, subject to the exclusive jurisdiction of the courts of England and Wales.

1. Consumer Terms and Conditions of Sale

2.1 Orders and Dispatch: Orders must be placed for the correct dispatch day; and once packed, orders cannot be retrieved, and we are not liable for delays by couriers or failed collections.

2.1.1 Our Right to Refuse or Cancel Orders:

Nothing in this clause 2.1.1 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law.

We reserve the right to refuse, suspend or cancel an order at any time before dispatch where:

1. the product is unavailable, or is incorrectly priced as a result of a genuine and obvious error;
2. we reasonably suspect fraud, or misuse of promotions, or a breach of these terms;
3. the order appears to be placed for resale or commercial purposes without prior agreement;
4. you have provided incomplete, incorrect or unverifiable information; or
5. fulfilling the order would breach any legal or regulatory requirement.

Where we refuse or cancel an order for which you have already paid, we will refund you in full and without undue delay, and in any event within 14 days of our decision, using the same means of payment you used to place the order, unless you expressly agree otherwise. Where we refuse or cancel your order, we will tell you the reason for our decision.

2.2 Delivery Terms:

(a) Nothing in this clause 2.2 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law, including your right to have the goods delivered without undue delay and, unless we have agreed otherwise, within 30 days, and your right to a refund where delivery is not made in accordance with those rights.

(b) Unless we agree a different time or period with you, we will deliver the goods to you without undue delay and in any event within 30 days of the day on which the contract is entered into.

(c) We aim to offer next day delivery where possible, but this service is not guaranteed. Delays may occur due to circumstances beyond our reasonable control, including courier issues or delays from our suppliers. We will keep you informed of any delay and, where a delay occurs, your statutory rights under clause 2.2(a) are not affected.

(d) Where we do not deliver the goods within the agreed time or period, or within 30 days: (i) if delivery within that time or period was essential (taking into account all relevant circumstances), or you told us before the contract was entered into that delivery by a particular time was essential, or we have refused to deliver, you may treat the contract as at an end and we will refund all payments made under the contract without undue delay; and (ii) in any other case, you may specify a further reasonable period for delivery, and if we do not deliver within that period you may treat the contract as at an end and receive a refund in accordance with clause 2.2(d)(i).

(e) The goods remain at our risk until they come into the physical possession of you or a person you have identified to take possession of them.

(f) Where you have expressly instructed that the goods be left in a specified safe place or with a named person or location (for example, a neighbour or a workplace reception), the goods will be treated as delivered, and risk will pass to you, when they are left or received in accordance with that instruction.

(g) Where, after dispatch, you instruct the courier to reschedule, reroute or redirect a parcel, you do so at your own risk, and we are not responsible for any resulting loss, damage or delay arising from that instruction.

(h) Couriers may deliver to residential and business addresses up to 22:00 (10pm), and you will receive delivery updates by email or SMS. It is your responsibility to be available to receive the delivery during these times. Where a delivery attempt fails because you are unavailable, we or the courier will offer redelivery or collection, and this clause does not affect your rights under clause 2.2(d) where the goods are ultimately not delivered.

2.3 Frozen and Dry Goods:

Nothing in this clause 2.3 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law, including your right to receive goods that are of satisfactory quality, fit for purpose and as described, your short-term right to reject faulty goods within 30 days, and your rights in respect of goods that are lost or damaged before they come into your physical possession.

Because frozen and other perishable food deteriorates rapidly, you do not have a right to cancel and return such products simply because you have changed your mind. This does not affect your right to a remedy where the goods are faulty, damaged, not as described or otherwise not in conformity with the contract.

If a product in your order is unavailable at the time of packing, we may substitute it with a similar product of equal or greater value so that your delivery is not delayed. Substitutions are made at our discretion and may include different varieties or ranges. If you do not wish to keep a substituted product, you may reject it and we will refund it in full, including the cost of returning it to us. This does not affect your statutory rights in respect of any substituted product that is faulty or not fit for purpose.

If you consider that any goods are faulty, damaged or otherwise not in conformity with the contract, we ask that you inspect the affected packs and, where possible, provide photographic or video evidence of their condition so that we can investigate and resolve your complaint quickly. Providing such evidence is a request to assist our investigation and is not a condition of your statutory rights or remedies, and a failure to provide it will not prevent you from exercising any right or remedy available to you.

Where goods are faulty, not as described or otherwise not in conformity with the contract: we will bear any reasonable costs of returning them, other than any costs you incur in returning them in person to the place where you took physical possession of them; we will not impose any fee on you in respect of a refund; and we may provide return labels for your convenience, and we ask that you package the goods securely, but you will not lose any refund or remedy by reason only of the condition in which faulty or damaged goods are returned.

Dry treats and other non-perishable goods may be returned. Where you return such goods because they are faulty, not as described or otherwise not in conformity with the contract, we will bear the reasonable costs of return in accordance with this clause 2.3. Where you return such goods for any other reason, and we have told you before your order that you will be responsible for return costs, you will be responsible for the cost and secure packaging of the return.

In warmer months, some partial thawing may occur in transit. Provided the food is still cold on arrival, it can safely be refrozen. This guidance does not displace your rights under this clause 2.3, and if goods arrive spoiled, unfit or otherwise not of satisfactory quality you remain entitled to a remedy. If you need replacement boxes or polystyrene to help you return items safely, please contact us in advance at paws@poppyspicnic.co.uk.

2.4 Cancellations and Subscriptions:

2.4.1 Nothing in this clause 2.4 affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Digital Markets, Competition and Consumers Act 2024 or any other applicable law.

2.4.2 Pre-contract information. Before you enter into a subscription with us, we will give you clear and prominent information about: the goods and how often they will be delivered; the price and how often you will be charged; any introductory, trial, discounted or free period and the rate that will apply after it ends; how and when the subscription will automatically renew or continue; how to cancel; and your cooling-off rights. We will also send you confirmation of your subscription and these terms.

2.4.3 Reminder notices. Where your subscription continues or renews automatically, we will send you a reminder notice in good time before each renewal or continuation. Where your payments are made more frequently than every six months, we will send you a reminder at least once every six months. Each reminder will tell you that your subscription is continuing, the date of and amount payable on the next order, and how to cancel.

2.4.4 Cooling-off rights. (a) Initial cooling-off: you may cancel your subscription within 14 days of the day it is entered into, subject to clause 2.4.7 (perishable goods). (b) Renewal cooling-off: where a subscription of 12 months or longer renews automatically, or where a free or discounted trial converts into a paid subscription, you may cancel within 14 days of that renewal or conversion, subject to clause 2.4.7.

2.4.5 How to cancel (easy exit). You may cancel, pause or amend your subscription, or cancel an individual upcoming order, at any time and by a method at least as straightforward as the way you signed up. If you signed up online, you can cancel online through your account or by emailing us at paws@poppyspicnic.co.uk. To stop your next order, your cancellation must reach us at least 48 hours before your next scheduled dispatch date; cancellations received after that time will take effect from the following order.

2.4.6 Refunds. Where you cancel within a cooling-off period, or are otherwise entitled to a refund, we will refund you without undue delay and in any event within 14 days, using the same means of payment you used, unless you agree otherwise. Where goods have already been supplied to you before you cancel, we may make a proportionate deduction for those goods to the extent permitted by law.

2.4.7 Perishable goods. Because frozen and other perishable food deteriorates rapidly, once such goods have been dispatched you do not have a right to cancel and return them simply because you have changed your mind, including during a cooling-off period. This does not affect your right to a remedy where the goods are faulty, damaged, not as described or otherwise not in conformity with the contract, and does not affect your right to cancel future deliveries that have not yet been dispatched.

2.4.8 If we do not comply. If we fail to give you the pre-contract information or a reminder notice required by law, you may be entitled to cancel your subscription and to a refund of payments made from the date of that failure until cancellation, in accordance with your statutory rights.

2.4.9 Accidental subscriptions. If you take out a subscription by mistake, or forget to cancel before your next dispatch, please contact us as soon as possible. Where you notify us before the relevant order has been dispatched, we will cancel that order and refund you in full within 14 days.

2.5 Free Gifts and Promotions: Free gifts are subject to availability and are only sent to UK addresses; if a subscription is cancelled and restarted, the free gift must be returned; and one promotional code may be used per 12 months. Misuse voids offers. If misapplied, we may cancel the order or recover the gift cost.

2.5.1 Referral Candy Programme:

Nothing in this clause 2.5.1 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law.

Our Referral Candy programme is designed to reward genuine referrals from existing customers. The referral link, code or offer must not be misused. Misuse includes, but is not limited to:

1. referring yourself, or referring another person in your own household or at your own address;
2. creating or using fake, duplicate or automated accounts or sign-ups to generate referrals; or
3. any other use of the programme that is dishonest or made in bad faith.

We monitor referrals using both automated tools and human review. Where we reasonably determine, on reasonable grounds, that the programme is being misused, we may cancel, refuse or withdraw any voucher, credit or reward issued or claimed through that misuse.

Before taking such action, we will give you reasonable notice and a reasonable opportunity to respond, unless we are prevented from doing so by a legal or regulatory requirement or where doing so would defeat the purpose of preventing ongoing misuse.

If you consider that we have withdrawn a voucher, credit or reward in error, you may query our decision by contacting us at paws@poppyspicnic.co.uk, and we will review your query and respond within a reasonable period.

2.6 Belly Rubs Loyalty Scheme:

2.6.1 Nothing in this clause 2.6 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law.

2.6.2 Belly Rubs are loyalty rewards earned on qualifying orders, as described on our Website. The number of Belly Rubs earned, their value and the orders on which they can be earned or redeemed are set out on our Website and may be updated from time to time for future orders.

2.6.3 Belly Rubs may be redeemed against your current or most recent order and must be redeemed within 3 months of the date on which they are earned. Belly Rubs that are not redeemed within that period will expire.

2.6.4 Belly Rubs have no cash value and cannot be exchanged for cash. They are non-transferable and may not be sold or given to any other person.

2.6.5 We may change, suspend or withdraw the Belly Rubs scheme, or vary how Belly Rubs are earned or redeemed, where we have a valid reason to do so (for example, to reflect changes in our costs, our business or the law, or to prevent misuse). Where we make a change that materially affects you, we will give you reasonable notice, and we will not cancel Belly Rubs you have already validly earned except where we reasonably determine, on reasonable grounds, that they were obtained through fraud or misuse of the scheme.

2.7 Working Dog Products and VAT:

2.7.1 Our products that are labelled and sold as food for working dogs are zero-rated for VAT. These products are specially formulated for, and held out for sale as food for, working dogs rather than as food for pets generally.

2.7.2 Our other products, including products for pets generally, are standard-rated, and their price includes VAT at the applicable rate (currently 20%).

2.7.3 All prices shown on our Website include any VAT that we are required to charge, so the price you see is the price you pay. You are not required to assess, declare or account for VAT yourself, and nothing in these terms makes you responsible for the VAT classification of any product.

2.8 Liability for Orders:

Nothing in this clause 2.8 affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable law, including your right to receive goods that are of satisfactory quality, fit for purpose and as described, your short-term right to reject faulty goods within 30 days, and your rights in respect of goods that are lost or damaged before they come into your physical possession.

In accordance with your statutory rights, the goods remain at our risk until they come into the physical possession of you or a person you have identified to take possession of them.

Subject to the two paragraphs above, we are not responsible for loss of or damage to goods, or for failed or delayed delivery, to the extent that such loss, damage, failure or delay is caused by:

1. your express instruction that the goods be left unattended or in a specified safe place, where the goods are delivered in accordance with that instruction;
2. your provision of incorrect, incomplete or unverifiable delivery details, where the goods are delivered to the address you supplied; or
3. your refusal to accept a delivery, other than where you are exercising your right to reject goods that are faulty, not as described or otherwise not in conformity with the contract.

If you consider that any goods are faulty, damaged or otherwise not in conformity with the contract, we ask that you notify us as soon as reasonably practicable, and where possible provide photographic or other evidence of the issue, so that we can investigate and provide an appropriate remedy. A failure to notify us promptly will not affect any statutory right or remedy available to you, but it may assist us in resolving your complaint more quickly.

2.9 Allergens:

2.9.1 Nothing in this clause 2.9 affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Protection Act 1987 or any other applicable law, including your right to receive goods that are of satisfactory quality, fit for purpose and as described (which includes accurate ingredient and allergen information).

2.9.2 Some of our products contain, or may come into contact with, allergens. Information about the ingredients and allergens in each product is provided on the product packaging and on our Website. If you or the intended animal has a known allergy or sensitivity, please check this information before purchasing, feeding or handling the product, and contact us if anything is unclear.

2.9.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

2.9.4 Subject to clauses 2.9.1 and 2.9.3, we are not liable for allergic or other adverse reactions to our products, except to the extent that the reaction results from our negligence or from the goods not being of satisfactory quality, fit for purpose or as described (including where ingredient or allergen information we have provided is inaccurate). Your statutory rights and remedies in those circumstances apply regardless of whether we have been negligent.

2.10 Abusive or Unacceptable Behaviour: We are committed to treating customers fairly and respectfully, and we expect the same in return. We reserve the right to refuse service, suspend accounts, cancel orders or terminate ongoing services (including subscriptions) where a customer engages in behaviour that is abusive, aggressive, threatening, discriminatory or otherwise unacceptable towards our staff, partners or representatives. This includes, but is not limited to: verbal abuse, harassment or intimidation; discriminatory or hateful language; repeated unreasonable demands or vexatious complaints; and attempts to coerce staff into breaching company policy or these terms. Where action is taken under this clause 2.10, we will act reasonably and proportionately. Any orders cancelled prior to dispatch will be refunded in accordance with these terms.

2.11 Prices and Payment:

2.11.1 The price of products is as shown on our Website at the time you place your order and includes VAT where applicable (see clause 2.7). Delivery charges are shown separately before you place your order.

2.11.2 We take payment at the point of order or, for subscriptions, in accordance with clause 2.4. Payment may be made by the methods shown on our Website.

2.11.3 We make every effort to ensure prices are correct. Where a genuine and obvious pricing error is identified, clause 2.1.1 applies.

2.12 Contract Formation and Order Acceptance:

2.12.1 Your order is an offer to buy from us. When you place an order we will send you an acknowledgement of receipt by email, but this acknowledgement does not mean your order has been accepted.

2.12.2 A binding contract between us is formed only when we dispatch the products (or, for subscriptions, when we dispatch each order), at which point we will send you a dispatch confirmation.

2.12.3 If we are unable to accept your order, we will inform you and will not charge you, or will refund you in accordance with clause 2.1.1.

2.13 Storage, Handling and Feeding:

2.13.1 Our products include raw and fresh pet food, which must be handled and stored safely. You should keep frozen products frozen until use, defrost thoroughly in a refrigerator, store defrosted food refrigerated and use it within the period stated on the packaging, and not refreeze food that has fully defrosted except as stated on the packaging.

2.13.2 You should wash your hands, surfaces and utensils after handling raw pet food and keep it separate from human food, in line with good food-hygiene practice.

2.13.3 Feeding guides and calculators on our Website are general guidance only and are not a substitute for professional veterinary advice. You should consult your vet about your animal's individual dietary needs, particularly if it is unwell, pregnant, very young or has specific health conditions.

2.13.4 We are not responsible for loss or harm resulting from a failure to store, handle or prepare products in accordance with the instructions on the packaging, save to the extent caused by our negligence or by a failure of the products to conform with the contract.

2.14 Product Recalls and Safety:

2.14.1 If we identify a safety or quality issue with a product, we may issue a recall or safety notice and may contact you using the details you have provided.

2.14.2 If we ask you to stop using a product and to return or dispose of it, please follow the instructions in the recall or safety notice. Where a product is recalled for safety or quality reasons, we will provide a refund or replacement and bear any reasonable return costs, in accordance with your statutory rights.

2.15 Limitation of Liability:

2.15.1 Your attention is particularly drawn to this clause.

2.15.2 Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the statutory rights referred to in clause 2.9.1 and elsewhere in these terms; or any other liability that cannot lawfully be excluded or limited.

2.15.3 Subject to clause 2.15.2, we are not liable for any loss or damage that was not foreseeable, for any loss arising because you used the products other than in accordance with the instructions or for a business purpose, or for any business losses (including loss of profit, business, contracts or opportunity).

2.15.4 Subject to clause 2.15.2, our total liability to you arising under or in connection with any order will not exceed the total price paid by you for that order.

2.16 Events Beyond Our Control (Force Majeure):

2.16.1 We are not responsible for any delay or failure to perform our obligations where this is caused by an event beyond our reasonable control, including extreme weather, failure of transport or refrigeration networks, supplier or courier failure, fire, flood, epidemic or pandemic, industrial action or government action.

2.16.2 If such an event occurs, we will contact you as soon as reasonably possible and take steps to minimise the delay. Where the delay is substantial, you may contact us to cancel the affected order and receive a refund for products not delivered. This clause does not affect your statutory rights, including under clause 2.2.

2.17 Intellectual Property:

2.17.1 All content on our Website, and all trade marks, logos, product names, recipes, images and text, are owned by or licensed to us and are protected by intellectual property laws. Clause 1.8 applies to your use of that content.

2.17.2 You may not copy, reproduce, republish, sell or exploit any of our content or branding for commercial purposes without our prior written consent.

2.18 Data Protection:

We process your personal data in accordance with our Privacy & Cookies Policy, available on our Website, and with the UK GDPR and the Data Protection Act 2018. Please read that policy to understand how we collect and use your information.

2.19 Complaints and Dispute Resolution:

2.19.1 If you have a complaint, please contact us at paws@poppyspicnic.co.uk and we will try to resolve it promptly.

2.19.2 If we cannot resolve a complaint, you may be able to use an alternative dispute resolution scheme. Nothing in this clause affects your right to bring court proceedings, and clause 1.13 (governing law and jurisdiction) applies.

2.20 General:

2.20.1 Third party rights: except where these terms expressly say otherwise, a person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

2.20.2 Assignment: we may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights under these terms. You may only transfer your rights or obligations with our written consent.

2.20.3 Severance: if any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

2.20.4 Waiver: if we do not insist that you perform any of your obligations, or delay in doing so, that will not mean we have waived our rights against you.

2.20.5 Entire agreement: these terms constitute the entire agreement between us in relation to their subject matter, save that nothing in this clause limits your statutory rights or excludes liability for fraud or fraudulent misrepresentation.

1. Supplier Terms and Conditions

3.1 Scope and Structure

3.1.1 These Supplier Terms apply to all goods and, where relevant, services supplied to Four Legs are Better than Two Ltd (‘we’, ‘us’, ‘our’) by a supplier (‘you’), as set out in a purchase order (‘Purchase Order’). They apply to the exclusion of any terms you seek to impose or incorporate, and supersede any prior agreements or course of dealing, unless we have agreed otherwise in a signed written agreement.

3.1.2 If there is any conflict, the following order of precedence applies: (a) any signed written supply agreement between us; (b) the Purchase Order; and (c) these Supplier Terms.

3.1.3 References to legislation include that legislation as amended, re-enacted or replaced from time to time, and your obligations apply as amended by any applicable law.

3.2 Quality, Specification and Warranties

You warrant and undertake that the goods will: (a) conform with the agreed specification, samples and description; (b) be of satisfactory quality and fit for any purpose made known to you, expressly or by implication; (c) where relevant, be fit for human consumption and/or suitable for use in the manufacture of pet food; (d) be free from defects in materials, workmanship and design for the period agreed or, if none, for their shelf life; (e) comply with all applicable laws; and (f) not infringe the intellectual property or other rights of any third party. These warranties are in addition to the terms implied by the Sale of Goods Act 1979 and any other applicable law.

3.3 Food and Feed Safety Compliance

3.3.1 You warrant that you are a registered and/or approved feed and, where relevant, food business operator, and that the goods and your operations comply with all applicable food and feed safety laws, including Regulation (EC) No 178/2002 (general food law), Regulation (EC) No 183/2005 (feed hygiene), Regulation (EC) No 767/2009 (marketing and use of feed) and Regulation (EC) No 1069/2009 (animal by-products), in each case as they apply in Great Britain and as amended from time to time.

3.3.2 You will operate documented food and feed safety management procedures based on HACCP principles, maintain full traceability of the goods and their ingredients (one step back and one step forward), and keep records for the period required by law.

3.3.3 You will provide, on request, evidence of your registration or approval, specifications, certificates of analysis, and traceability and test records, and will allow us or our representatives to audit your premises, systems and records on reasonable notice.

3.3.4 You will notify us without delay of any safety, quality, contamination or non-compliance issue affecting the goods, and of any regulatory action, and will co-operate with any investigation, withdrawal or recall.

3.4 Delivery, Title and Risk

3.4.1 You must deliver the goods to the location and by the date or within the period stated in the Purchase Order. Time is of the essence for delivery.

3.4.2 Access must be arranged in advance unless otherwise stated, and you must comply with our site rules and unload at the specified place.

3.4.3 Risk in the goods passes to us on completion of delivery. Title passes to us on the earlier of delivery and the date we pay for the goods, without prejudice to any right of rejection.

3.5 Rejection, Recalls and Remedies

3.5.1 We may inspect and test the goods before, at or after delivery, and acceptance will not be deemed to have occurred until we have had a reasonable time to do so. Inspection or payment does not constitute acceptance.

3.5.2 If goods do not comply with clause 3.2 or 3.3, we may (without limiting our other rights) reject them, require prompt repair or replacement, or obtain a full refund, and recover any related costs.

3.5.3 If a withdrawal or recall of any product is required or advisable because of an actual or suspected defect in, or non-compliance of, the goods, you will bear all reasonable costs of the withdrawal or recall, including refund of the full retail price of affected products and associated logistics, disposal, notification and administrative costs.

3.6 Labelling, Packaging and Environmental Responsibility

3.6.1 Goods must be clearly and accurately labelled in accordance with applicable law, safely packaged and, where hazardous, clearly marked and accompanied by required safety information. Packaging is non-returnable unless stated in advice notes.

3.6.2 You will minimise the use of toxic and ozone-depleting substances, use recyclable and biodegradable packaging where reasonably possible, and comply with applicable environmental and packaging laws.

3.7 Price and Payment

3.7.1 The price is as stated in the Purchase Order and is fixed unless we agree otherwise in writing; you may not increase the price without our prior written agreement.

3.7.2 Unless otherwise agreed, you will invoice us following delivery and acceptance, and we will pay correctly rendered, undisputed invoices within 30 days of the end of the month in which we receive the invoice. We may set off any amount you owe us against any amount we owe you.

3.8 Indemnity and Insurance

3.8.1 You will indemnify us against all liabilities, costs, expenses, damages and losses (including reasonable legal costs) arising out of or in connection with: any breach of these terms or the Purchase Order; any defect in the goods or their non-compliance with clause 3.2 or 3.3; any withdrawal or recall attributable to the goods; any claim that the goods infringe third-party rights; and any negligent or wrongful act or omission by you or your personnel.

3.8.2 You will maintain, with a reputable insurer, adequate insurance including product liability, public liability and (where applicable) employer's liability cover of not less than £10 million per claim, for the duration of the supply and for at least six years afterwards, and will provide evidence on request.

3.9 Compliance, Anti-Bribery and Ethical Sourcing

3.9.1 You will comply with all applicable laws and with our supplier policies notified to you.

3.9.2 You will comply with the Bribery Act 2010 and all applicable anti-bribery and anti-corruption laws, will not engage in any activity that would cause us to breach them, and will maintain and enforce adequate procedures to prevent bribery and the facilitation of tax evasion.

3.9.3 You will comply with the Modern Slavery Act 2015, ensure there is no slavery or human trafficking in your business or supply chain, and take reasonable steps to ensure the same of your own suppliers.

3.10 Confidentiality and Data Protection

3.10.1 You will keep confidential all non-public information you receive from us and use it only to perform the Purchase Order.

3.10.2 Where you process personal data on our behalf, you will comply with the UK GDPR and the Data Protection Act 2018, and will only process it in accordance with our instructions and a written data processing agreement.

3.11 Termination

3.11.1 We may terminate a Purchase Order or supply arrangement: (a) for convenience on reasonable written notice; (b) immediately if you commit a material breach that is not remedied within 14 days of written notice; or (c) immediately if you become insolvent, cease or threaten to cease trading, or undergo a change of control that we reasonably consider adverse.

3.11.2 Termination does not affect any rights or remedies that have accrued, and any clauses intended to survive (including the quality warranties, food and feed safety obligations, indemnity, insurance and confidentiality) continue in force after termination.

3.12 Force Majeure

Neither party is liable for any delay or failure to perform caused by an event beyond its reasonable control, provided it notifies the other promptly and takes reasonable steps to mitigate. If such an event continues for more than 30 days, we may terminate the affected Purchase Order without liability. This clause does not excuse any obligation to pay sums already due, nor apply to goods already rejected or recalled.

3.13 Assignment and Subcontracting

You may not assign, transfer or subcontract any of your rights or obligations without our prior written consent, and any permitted subcontracting does not relieve you of your obligations. We may assign or transfer our rights and obligations to any group company or successor.

3.14 General

3.14.1 Third party rights: a person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

3.14.2 Severance: if any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force.

3.14.3 Waiver: no failure or delay in exercising a right is a waiver of it.

3.14.4 Notices: notices must be in writing and sent to the contact stated in the Purchase Order.

3.14.5 Governing law and jurisdiction: these Supplier Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales, as set out in clause 1.13.

Contact

For all customer queries, email: paws@poppyspicnic.co.uk

For Website issues, email: paws@poppyspicnic.co.uk

For supplier matters, please refer to your Purchase Order contact.

All rights reserved. "Poppy's Picnic", "Tabby's Table", "Rawplicity", "Super Sprinkles", "Puppy Power", "Raw Power", "Mighty Mince" and "Power Balls" are registered trademarks of Four Legs are Better than Two Ltd.