Terms & Conditions

1.Terms of website use
1. This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website poppyspicnic.co.uk (the “Website”), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website.
2. By using our Website, you confirm that you accept these terms of use and that you agree to comply with them
3. If you do not agree to these terms of use, do not use our Website.

2. Other applicable terms - These terms of use refer to the following additional terms, which also apply to your use of our Website:
1. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
2. Our Cookie Policy, which sets out information about the cookies on our Website.
3. If you purchase goods from our Website, our Terms and conditions of supply will apply to the sales

3. Information about us and our products
1. The site poppyspicnic.co.uk is operated by Four Legs are Better than Two Ltd (trading as Poppy’s Picnic) (“We”). We are registered in England and Wales under company number 09522208 and have our registered office at Hound Quarters, Sandridge Park, Wiltshire, SN12 7QU, United Kingdom.
2. The products sold on this website comply with all the relevant UK legislation. We cannot warrant or represent that they will comply with any legal requirement outside the UK

4. Changes to these terms
1. We may revise these terms of use at any time by amending this page.
2. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

5. Changes to our Website
1. We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our
2. Website may be out of date at any given time, and we are under no obligation to update it.
3. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

6. Accessing our Website
1. Our Website is made available free of charge.
2. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if, for any reason, our Website is unavailable at any time or for any period.
3. You are responsible for making all arrangements necessary for you to have access to our Website.
4. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them

7. Orders, Deliveries, Refunds, Subscriptions and Free Gifts
1. We are unable to change delivery days. Orders must be placed on the correct day for the customer's required dispatch day.
2. Due to the variable nature of courier collection times, it is not always possible for us to retrieve parcels once they have been packed. Therefore we cannot refund deliveries cancelled on the day of dispatch.
3. Changes agreed with the courier once the customer's parcel has left us are out of our control and we strictly advise against this. 
4. Poppy's Picnic will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address. We will specify the dates over the Christmas period via our newsletter, website or social media in which you will not receive a refund or order replacement.
5. We cannot be held responsible for any aspect of an order set up in error or for customers not sufficiently monitoring emails. If you accidentally set up a subscription, or forget you have set up a subscription which you don't then want, you must inform us before the next subscription order is processed. You will receive confirmations emails about your subscription set up and two reminder emails about the forthcoming payment and dispatch dates. If you contact us after payment has been taken (i.e. on the day of dispatch) we will be unable to refund you for this or any other unwanted order.
6. We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided. Therefore, we will not accept responsibility for incorrect postal addresses provided by the customer or consequences of leaving the items where requested. You may be responsible for the cost of delivery and return of the goods in these circumstances
7. We will not accept responsibility, refund or provide a replacement for loss, damage or spoiling of goods if you:
a) instruct the delivery company to leave the goods unattended
b) do not report the loss or damage within 4 hours of receipt
c) refuse the delivery without written authorisation from Customer Service
8. We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers
9. We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control.
10. Please be aware that the boxes we send out can be very heavy and should be handled with appropriate care. If the box is too heavy to carry into the building, it may be necessary to unpack the contents of the box at ground level until it becomes light enough to lift. If the courier leaves your delivery in an alternative location to your requested safe location, then you as the customer are responsible for collecting it from that place and carrying it with the necessary care. 
11.Please note that in warmer months the frozen food in the hamper may have thawed partially. This does not affect the quality of the food in any way and you can safely refreeze them in your freezer. For this reason we cannot accept any claims on this where the food has been delivered the next working day after dispatch. 
12. Our boxes are designed to keep the food cool in transit for up to 48 hours. This applies to average UK seasonal temperatures as stated by the Met Office. We will not accept liability for orders refused if delivered within the 48hr delivery window and will only offer a replacement on a discretionary, case-by-case basis. NB: during periods of unseasonable high temperatures we cannot guarantee efficacy of the insulation box over 24 hours and orders are placed at the customer's risks.
13. Frozen items are not refundable. If you wish to return our dry treats, please email paws@poppyspicnic.co.uk and we can process a returns for you (you are liable for postage both ways).
14. Shipping charges may change in line with courier rates. Where possible we will notify of changes to shipping costs, but if necessary we reserve the right to amend the costs without notification. 

15. By purchasing products sold as "For Working Dogs" from Four Legs are Better than Two Ltd, you are confirming you understand and accept that such denoted products are sold as zero-rated for VAT because they are intended for the feeding of working animals.The purchase of these denoted products for the feeding of pet animals is subject to VAT at the current rate of 20%. 
16. Our Wild Boar and Venison ranges may contain traces of shot. 
17. You will be informed whether your Subscription qualifies for a free gift or discount. Any free gifts offered when you purchase a Subscription are subject to availability. If a free gift is included in a Subscription which you have purchased, we will use our reasonable endeavours to deliver the free gift within 20 working days of conclusion of the contract. Free gifts are only available for postal addresses in the United Kingdom. If you cancel your Subscription and start another Subscription you will be obliged to return the free gift to us and be responsible for the cost and risk of returning the free gift to us. If we deem any free gift offer or discount offer to be misused, we reserve the right to withdraw the offer and not fulfil the gift promotion. You are allowed to use one discount code in a 12 month period. If the order has already been despatched we reserve the right to charge you for the gift. If the order has already been despatched, and you have claimed more than one discount in a 12 month period we reserve the right to bill you for the discount. We reserve the right to withdraw a free gift promotion at any time.
18. Belly Rubs Reward Scheme: accrued Belly Rubs can be redeemed against a current order or, where that is not possible, against the most recent order only. The most recent order must fall within 3 calendar months of the redeem date requested. Belly Rubs are not redeemable for cash

8. Allergens
Our products may contain allergens. If your pet has known allergies please write to us and, where possible, we will recommend products which do not contain these allergens.Be aware that the food may also contain allergens which might in rare cases cause contact allergic reactions in owners with very sensitive allergies. If you have high sensitivity to some allergens check the ingredients list before you handle the product, or avoid contact with it all togetherIt is your responsibility as the owner to ensure that any food you feed your pet, or handle yourself, does not cause an adverse reaction and we cannot be held responsible for allergic reactions, or any other adverse health consequences resulting from an allergy

9. Your account and password
1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at woof@poppyspicnic.co.uk.

9. Suppliers
The Supplier shall supply the Goods to Four Legs are Better than Two Ltd:
a) in accordance with these terms, as referenced in the Purchase Order and
b) these terms and conditions form the whole of the agreement between the parties and supersedes any previous agreement, contract, term or understanding.

The Goods shall:
a) be to the reasonable satisfaction of Four Legs are Better than Two Ltd
b) be fit and sufficient for all purposes for which such Goods are generally used and for any specific purpose made known to the Supplier by Four Legs are Better than Two Ltd
c) be of the quality and description fit for human consumption when it comes to meat, vegetables and other food items
d) comply with any requirements or specifications given on the Purchase Order.

The Supplier shall deliver the Goods to the address for delivery given in the Purchase Order.
Where the Supplier requires access to the Four Legs are Better than Two Ltd premises in order to deliver the Goods:
a) the Supplier shall agree delivery times in advance (unless the Purchase Order agrees otherwise)
b) the Supplier shall comply with any rules or security requirements in relation to access to Four Legs are Better than Two Ltd premises
c) the supplier shall include unloading the Goods at such place.

Rejection and Recalls
Four Legs are Better than Two Ltd shall not be taken to have waived any of its rights under this Contract (and in particular its right to reject the Goods) if it does not conduct an inspection or if it approves the Goods following an inspection

If Four Legs are Better than Two Ltd rejects any of the Goods pursuant to this clause, it shall be entitled to
a) have the Goods concerned either repaired by the Supplier or (at the choice of Four Legs are Better than Two Ltd) replaced by the Supplier with Goods which comply with this Contract
b) obtain a refund of any payment it has made to the Supplier 
c) obtain a refund for any products made at full Recommended Retail Price, and any associated product recall fees.

If Four Legs are Better than Two Ltd 
Labelling and Packaging
The Goods shall be appropriately packaged and clearly labelled. The labelling and packaging shall comply with any reasonable requirements of Four Legs are Better than Two Ltd of which the Supplier is aware, and with any statutory requirements. In particular, if the packages contains any material which is hazardous, noxious or dangerous this shall be clearly indicated
All packaging shall be considered non-returnable and shall be destroyed unless the Supplier indicates in the advice note accompanying the consignment of Goods that the packaging will be charged for unless it is returned.

The Supplier confirms that:
a) the process used in the manufacture of the Goods relied on minimal use of ozone depleting substances, toxic chemicals and other pollutants including lead, methylchloroform and formaldehyde
b) in the manufacture of the Goods and in the choice of any packaging for the Goods, it has given preference to Goods that have maximum recyclability and maximum biodegradability.

Indemnity and Insurance
Without prejudice to any rights or remedies of Four Legs are Better than Two Ltd, the Supplier shall indemnify Four Legs are Better than Two Ltd against all actions, demands, losses, expenses and costs (including legal costs on a solicitor and client basis) which they may suffer or incur as a result of or in connection with any goods supplied by the Supplier or any negligence or breach of this Contract by the Supplier
The Supplier warrants that it has in place with a reputable insurance company policy or policies of insurance covering all the indemnities under this Contract (£10 million). At the request of Four Legs are Better than Two Ltd, the Supplier shall produce the relevant policy of insurance together with evidence of payment of its latest premium.

Assignment or Subcontracting
The Supplier shall not assign nor sub-contract any part of this Contract without the prior written consent of Four Legs are Better than Two Ltd
Sub-contracting of this Contract shall in no way relieve the Supplier of its obligation sunder the Contract.

10. Intellectual property rights
1. We are the owner or the licensee of all intellectual property rights in our Website, and of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
4. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged
5. You must not use any part of the content on our Website for commercial purposes without obtaining permission.6. If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must immediately at our request, return or destroy any copies of the materials you have made.

11. No reliance on information
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

12. Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a) use of, or inability to use, our Website; or
b) use of or reliance on any content displayed on our Website.
If you are a business user, please note that in particular, we will not be liable for:
a) loss of profits, sales, business, or revenue;
b) business interruption;
c) loss of anticipated savings;
d) loss of business opportunity, goodwill or reputation; or
e) any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

Our feeding guides, meal calculator and quantity recommendations are intended as a guide only. It is your responsibility as a pet owner to research your pet’s needs and understand any breed-specific requirements prior to feeding our products. It is also your responsibility to monitor your pet’s weight and condition, regularly over time. If you have any questions or concerns about your pet’s weight or condition you should consult your vet.

Any advice given by us will only be based on the information you have shared with us and should be taken as general guidance only. Nothing on our website or in any communications or correspondence is intended to be medical advice.

Any advice given by our in-house Vet or Veterinary nurse is not specific to your pet as they will not have access to the full medical history and cannot examine your pet in person. You should consult your own vet if you have any specific questions or concerns about your pet’s health

13. Viruses
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately

14. Linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Website in any website that is not owned by you.Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Website other than that set out above, please contact woof@poppyspicnic.co.uk.

15. Third party links and resources in our Website
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources

16. Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

17. Trade marks
“Poppy’s Picnic” is a trade mark registration of Four Legs are Better than Two Limited.

18. Promotions
Any offers are for exclusive use on poppyspicnic.co.uk [this site] only.
Only one offer/promotion can be used at one time. Offers valid per household. 
Poppy’s Picnic reserves the right to withdraw any offer without notice or communication.
Poppy’s Picnic and its team reserve the right not to honour a promotion in circumstances where it is considered the spirit of the offer has been violated or if fraud is suspected.
Should a promotional code not operate/ or apply discounts correctly or as intended in the shopping basket or cart, Poppy’s Picnic reserves the right to cancel any affected order and refund any monies paid, and consult with the affected customer to make a re-order with the correct use of the promotional code applied.

19. Contact us
To contact us, please email paws@poppyspicnic.co.uk