FAQ: What are your Terms and Conditions
Have a read of our Terms and Conditions before you order from us. And if you have any questions let us know and we will help
FAQ: Why do you use polystyrene?
Polystyrene packaging returns and free Super Sprinkles To keep our raw food frozen we use recycled polystyrene packaging. If we had it our ...
FAQ: What do I do if I've run out of food?
We all run out of pet food sometimes. If this happens to you, don't worry. If you still have some of our packs in your fridge or freezer, you can ...
FAQ: Do you do samples or trial packs?
If you'd like to order some samples of our food or a trial hamper, click here Add 8 packs to the order (which is the minimum number we can send ...
FAQ: I sometimes see dark spots on my food... what are they?
Our food is made in a very simple way and we don’t do anything extra to it than necessary. As part of this, we don’t pump our packs with gas jus...
FAQ: Where are your local stockists?
We are always looking for like minded pet shops that share our ethos and quality. Click here to see if there is store near you. If there isn't a...
FAQ: My food delivery is defrosted. Can I still freeze?
Our insulated courier boxes are like mini fridge freezers that have been specially designed for up to 48 hour transport time. Each pack keeps...
FAQ: How do I change my email address?
If you get stuck updating your email address in your account, send an email to paws@poppyspicnic.co.uk or message us on livechat (the icon in the b...
FAQ: What is your minimum order?
To keep your food frozen we have a minimum order of 8 packs. Each pack keeps the other pack cold – a bit like when we huddle together to keep warm...
FAQ: I can't seem to checkout, only continue shopping - what do I do?
If you are ordering any of our frozen food, we need a minimum of 8 frozen items (RAW POWER, MIGHTY MINCE, POWER BALLS, TASTY BROTH and PURRY POWER...
FAQ: What are your delivery details?
When we deliver, how much it costs, postcodes covered and notes on Highlands and Islands **Free Delivery On Orders Over £100** NEXT DAY DELIVERY...
FAQ: Can I upgrade to a Saturday delivery
If you have already placed an order and want to upgrade it to a Saturday delivery, please make sure you do this by 1pm on Friday Pay for the Sat...
