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SMS Policy

Updated 16 June 2025

Poppy’s Picnic is the trading name of Four Legs Are Better Than Two Ltd.

We are committed to protecting your personal data and respecting your privacy. This policy explains what we collect, how we use it, and how we keep it safe, in line with the UK General Data Protection Regulation (UK GDPR).

1. What We Collect

When you interact with our website, subscribe to emails or SMS, or place an order, we may collect:

  • Name
  • Email address
  • Delivery address
  • Mobile phone number (for SMS opt-in)
  • Approximate location
  • Preferences or interests
  • Purchase history

We do not store credit or debit card details. Payments are securely processed by our credit card payment processors and PayPal.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Contact you if there is an issue
  • Respond to queries or complaints
  • Send marketing emails or SMS (only if you have opted in)

You can unsubscribe from emails using the link in any of our messages or by emailing paws@poppyspicnic.co.uk. You can unsubscribe from SMS by replying STOP to any message or by emailing the same address.

We keep your data for up to three years unless you place another order or request deletion.

In certain cases where personal data is erased, we may retain minimal information to ensure those requests are honoured and not accidentally overridden by new activity.

3. Your Rights

You have the right to:

  • View your personal data
  • Request corrections
  • Ask us to delete your data
  • Withdraw marketing consent (email or SMS)
  • Object to certain types of data use

To exercise any of these rights, contact paws@poppyspicnic.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

4. Data Security

We use secure systems to protect your data, including encrypted transfers, secure storage, and limited access for authorised staff only.

5. Third-Party Services

We do not sell or trade your data. We only share it with trusted partners when necessary to provide services, such as Stripe and Mailchimp. Some data may be processed outside the UK or EEA. In such cases, we ensure appropriate safeguards are in place.

6. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how people use our site, improve performance, and remember your preferences.

Types of Cookies We Use

Strictly Necessary: Required for essential site functions like basket and checkout.

Performance: Help us understand how the site is used.

Functionality: Remember your preferences and settings.

Targeting: Used for marketing and personalisation.

Managing Cookies

When you visit our site, you’ll be asked to accept or decline cookies. You can also manage cookies in your browser settings. Disabling cookies may affect how the site functions.

7. Links to Other Websites

Our website may contain links to other sites. We are not responsible for their content or privacy practices. Please review their policies separately.

8. SMS Privacy

By providing your mobile number and opting in, you consent to receive SMS messages from Poppy’s Picnic. These may include order updates, product news, and offers. Message frequency varies. Standard message and data rates may apply.

We collect and store your phone number, opt-in details, and engagement history where relevant. SMS data is stored securely and only shared with GDPR-compliant providers for message delivery.

You can opt out at any time by replying STOP to any SMS, or by contacting paws@poppyspicnic.co.uk. Your mobile number will then be removed from our SMS marketing list.

Your rights under Section 3 also apply to SMS data.

9. Contact Us

If you have any questions or requests regarding your data, contact:

Email: paws@poppyspicnic.co.uk
Post: Poppy’s Picnic, Coach House, Sandridge Park, Melksham SN12 7QU